ALL SYSTEMS OPERATIONAL
LIVE

Ticket Queue

8 tickets ยท v7.1.0 ยท AWS Step Functions

TICKET IDISSUE / PREVIEWSTATUS
โœ‰TKT-2026-0847
billing dispute

I was charged $349 twice for the same subscription renewal. I need this resolved immediately or I will dispute with my bank.

EVALUATING
๐Ÿ’ฌTKT-2026-0846
shipping delay[H]

My order #ORD-99182 was supposed to arrive 3 days ago. The tracking hasn't updated in 5 days. Where is my package?

EVALUATED
๐Ÿ“žTKT-2026-0845
account security[S]

Someone has accessed my account without my permission. I see transactions I did not make. This is fraud. I need to speak to a manager NOW.

ESCALATED
โœ‰TKT-2026-0844
product question[H]

Hi, can you tell me if your premium plan includes API access? I couldn't find this in the documentation.

RESOLVED
โšกTKT-2026-0843
service outage[S]

Our integration has been returning 503 errors for the past 2 hours. This is blocking our production pipeline. Reference: API-ERR-503-20260327.

ROUTING
๐Ÿ’ฌTKT-2026-0842
refund request[H]

I want a refund for my order from last month. Order number: [CORRUPTED DATA]

DEAD LETTER
โœ‰TKT-2026-0841
account update

Please update my billing address to 4521 Oak Street, Austin TX 78701.

QUEUED
๐Ÿ’ฌTKT-2026-0840
cancellation

I'd like to cancel my subscription effective end of month. Please confirm and ensure I'm not charged for next cycle.

QUEUED
SYSTEM HEALTH
PROCESSED TODAY
1,247
IN QUEUE
3
DEAD LETTER
2
SFN RUNNING
4
AI ENGINE
[H] HAIKU71%
[S] SONNET FALLBACK29%
AVG LATENCY847ms
ROUTING OUTCOMES
AUTO RESOLVE58%
ESCALATED24%
ERROR RATE0.8%
HOURLY THROUGHPUT
07:0008:0009:0010:0011:0012:0013:0014:00
Processed
Resolved
DLQ ATTENTION REQUIRED

2 tickets in dead letter queue require manual review.